Terms of engagement - Veronika Železnik

Who I am and what I offer

The website veronikazeleznik.com is run by Veronika Železnik, a marriage and family therapist in training. I offer individual therapy, couples therapy, family therapy, support through life transitions and separation, and a look at the family tree (genogram).

I work under regular professional supervision, in line with professional standards and the code of ethics of my professional association.

What therapy is not

Psychotherapy is not a substitute for medical or psychiatric care, for prescribing medication, or for emergency medical help. I don't make medical diagnoses and I don't issue medical certificates or expert opinions for court proceedings.

If you are in acute mental distress, reach out to Klic v duševni stiski, the Slovenian mental health crisis line 01 520 99 00 (every day between 7 pm and 7 am) or call 112.

Agreeing to work together

We begin with an introductory session, which lasts 50 minutes and is there for us to get to know each other. If we decide to continue, before any further sessions we go through and sign an informed consent form together, setting out the goals, the way we'll work, confidentiality and its limits.

Either of us can end our work together at any time. I recommend that we take time for the ending in a final session.

Appointments and cancellations

Sessions usually take place weekly, at an agreed time.
The time is reserved for you. Cancelling is free of charge if you let me know at least 24 hours before the session.
For later cancellations or if you don't come, the session is charged in full.
If you're late, the session still ends at the scheduled time.
If I cancel a session, we either reschedule it or I refund the fee in full.

Fee and payment

Session (individual, couples or family), 50 minutes — 25 €.
A Look into the Past with a genogram, 90 minutes — 120 €.

Payment is made after the session, by bank transfer or in cash, as we agree. The prices are final; I'm not registered for VAT. The website doesn't offer online purchase or payment.

Where sessions take place

Sessions take place in person in Ljubljana. I do not currently offer therapy remotely or by video call. You receive the exact address and directions when we arrange your first appointment.

Confidentiality and its limits

Everything you share is confidential. I break confidentiality only in exceptional cases: when the law requires it, or when there is a serious and immediate danger to your life or the life of others. I discuss the content of sessions with my supervisor, always without any details that could identify you.

Website content

The texts on this website are general in nature and are not personal therapeutic advice. The texts, photographs and design elements are copyrighted work; they may not be copied or published elsewhere without written permission.

Resolving disagreements, and applicable law

If you aren't satisfied with our work together, please tell me — we resolve disagreements first in conversation. These terms are governed by the law of the Republic of Slovenia.