Borovci ob morski obali
In this article
  1. The first message: what to put in it
  2. What to ask before you commit
  3. What to wear and when to arrive
  4. What often happens in the week before
  5. What you agree at the introductory session
  6. What you will say once you sit down
  7. What you need not fear
  8. Practical details nobody mentions
  9. If it is a remote session
  10. The first twenty-four hours afterwards
  11. If after the first session you know it is not right
  12. A short list to take with you

Between the decision “I’ll go to therapy” and first sitting down in the chair, there is an in-between space almost nobody writes about. How you actually book. What you write in that first message. Whether you arrive early. What you wear. And above all: what you will say once you sit down.

For many people that in-between space is a bigger obstacle than therapy itself. People who have decided remain stuck at this point for months — not because they changed their minds, but because they do not know what exactly to do next.

So this piece is a practical guide to that in-between space. What happens inside the room I described in how a first session with a psychotherapist goes. Here it is about everything before that and just after.

The first message: what to put in it

The worry I hear most often is that someone cannot describe their difficulty well enough to book at all. That is not necessary and not expected.

For first contact this is enough: who you are, roughly what brings you, and when you could come. Three sentences. A few examples that are entirely sufficient:

  • “Hello, I’m interested in an introductory session. I’ve been sleeping badly for a few months and I think it’s more than sleep.”
  • “We’re a couple and we keep arguing about the same things. We’re interested in couples therapy.”
  • “I can’t say exactly what’s wrong. It just can’t go on like this.”

The last is entirely legitimate and I hear it often. If you do not know where to begin, that is not an obstacle to a first session — I have written a separate piece about it.

What the first message does not need: the whole story, a diagnosis, proof that it is bad enough, or an apology for taking up someone’s time.

What to ask before you commit

First contact is also your chance to check a few things. Legitimate questions that a therapist expects:

  1. What is your training and which approach do you work in?
  2. Are you in supervision?
  3. How much is a session and what are the cancellation rules?
  4. Do you have experience with the topic I’m bringing?
  5. How often do we usually meet?

A therapist who flinches at these questions or evades them has just given you useful information. I have written about choosing a therapist in more detail.

What to wear and when to arrive

The clothing question sounds unimportant, but people really do ask me — and behind it is something else: uncertainty about whether this is a formal appointment or something domestic.

The answer: dress as you would for coffee with a friend. Nothing special, nothing smart, and above all something you are comfortable sitting in for an hour. If you are coming straight from work in a suit, that is equally fine.

Arrive about five minutes early, not twenty — waiting outside the door raises tension. And if you are late, it is not a catastrophe; say what happened and we begin. Lateness at a first session is often a topic in itself rather than an offence.

From decision to first session1The first message — three sentenceswho you are, roughly what brings you, when you could come. No more.2Check what matters to youtraining, supervision, fee, cancellation rules, experience with your topic3The introductory session50 minutes of getting acquainted. No obligation onwards.4The first 24 hours afterwardstiredness or relief are both usual. Do not decide yet.5Decide after the second or third sessiondo they understand you, do you dare say the hard thing, are you moving

What often happens in the week before

Something nobody prepares people for, and which can be confusing: between booking and the first session, things often improve a little.

That sounds good, and it often causes cancellations. Someone tells themselves it clearly was not that bad after all, and cancels the appointment.

What is actually going on? The decision itself relieves. For months you carried something you had no answer to; once you decide to do something, the sense of helplessness lessens. That is a real effect and a good sign — it means the distress was partly bound up with not seeing a way out.

It is not proof that there is no difficulty. A pattern built over years does not vanish in ten days. So my suggestion is simple: if things improve before your first session, come anyway. It is an excellent starting point for a conversation and a considerably more pleasant beginning than arriving at your worst moment.

The opposite also happens — restlessness in the days before, worse sleep, a sudden urge to cancel the whole thing. That is expected too. You are approaching something you have long avoided, and the body registers it before you think it.

What you agree at the introductory session

An introductory session is not only a conversation about your topic. Part of the hour goes on an agreement that will hold from then on — and it helps to know what should be in it.

The frame. How long a session lasts, how often you meet, where and at what time. It sounds technical, but this is the backbone of the process: the predictability of the frame is one reason therapy works at all.

Fee and cancellations. How much, when and how you pay, and by when a cancellation is free. Ask also what applies during illness and holidays — for both of you.

Confidentiality and its limits. A good therapist tells you themselves that there are two legal exceptions: immediate danger to yourself or another, and suspicion that a child is at risk. If they do not mention it, ask.

Contact between sessions. Whether you can get in touch if something happens, and by what route. With most therapists, contact between sessions is for arranging appointments, not for content.

A rough direction. Not a precise plan, but a shared understanding of what you will work on and what would signal that you are moving. This is also your chance to say what you do not want.

If none of this is agreed and the hour ends with “see you next week”, it is legitimate to ask about the agreement itself. Therapy without a clear frame more often dissolves.

What you will say once you sit down

Here is the good news: you do not need to prepare anything. The therapist will open the conversation themselves, usually with a very general question — what brought you, what is happening, what you would like to start with.

If it nonetheless helps to have something in mind, answer three questions before you come. Do not write a speech, just think.

  • Why now? Plenty was happening before — what tipped the scales this month?
  • What would be different if things went well? Not how, just what. Concretely, from daily life.
  • What do I not want? It is entirely legitimate to say you do not want to talk about a particular topic yet.

If you get stuck during the session, say so aloud. “I don’t know how to put this” is a perfectly usable sentence and often the most useful one in the hour.

A mountain path towards snow-covered peaks
For many people the hardest part is the walk to the door, not what happens behind it.

What you need not fear

That you will cry. There are tissues in the room because it happens often. Nobody has yet left feeling they disgraced themselves.

That you will not know what to say. Emptiness at the start is normal. Silence is part of the hour, not its failure.

That you will have to expose everything at once. You will not. What you say and when is up to you. A good therapist does not push the pace.

That the therapist will judge you. They will not. I have written separately on what really happens and what are only myths.

That you will have to commit. An introductory session obliges you to nothing. If you decide not to continue, that is a legitimate outcome, not a failure.

Practical details nobody mentions

Whether to bring anything. You need nothing. If you have test results, previous diagnoses or a list of medications, you may bring them — they are useful but not required. Some bring a note with questions, which to me signals someone taking the process seriously.

Whether you pay immediately. Usually yes, after the session, in cash or by transfer. Ask in advance so you are not caught out.

Whether it is recorded. No, except in rare training situations where you expressly sign consent. If you were not asked, it is not being recorded.

What about your phone. Silence it. That sounds obvious but matters more than it seems — fifty minutes of undivided attention is part of what you are paying for.

Whether you can bring someone. To the door, certainly. Into the room, usually alone, except for couples or families. If company helps you survive the first arrival, that is entirely legitimate.

What if you meet someone you know. A real worry in smaller places. Many practices stagger appointments so clients do not meet. Ask how arrival is arranged — the question is not unusual.

If it is a remote session

More and more first sessions take place by video, and slightly different rules apply.

The space. You need somewhere nobody will overhear you and nobody will interrupt you. This is often a bigger obstacle than the technology. Many people talk from their car — not ideal, but often the most private place someone has.

The technology. Check camera and microphone a few minutes beforehand, not at the moment of starting. Headphones are considerably better than speakers, both for sound and for privacy.

What if the connection drops. Agree in advance who calls whom. A small detail that saves a few uncomfortable minutes.

What is different. A screen shows less — posture, hands, small movements. So in remote work I ask more often what is happening in your body, because I cannot see it myself. I have written separately on the advantages and limits of working remotely.

The first twenty-four hours afterwards

This is the part nobody prepares people for, which is exactly why I mention it.

After a first session an unusual tiredness is common. Fifty minutes of concentrated attention on your own interior is demanding work, even if nothing dramatic happened in the conversation. Some experience the opposite — a lightness and relief at having finally said something.

Over the following days doubt often appears too: whether you said too much, whether it was sensible at all, what the therapist now thinks. This is a normal response to having exposed yourself and it usually passes.

My suggestion: do not decide after the first session. Wait for the second or third. Only then do you have enough information to judge whether this person and this way of working suit you.

If after the first session you know it is not right

It happens and is no cause for guilt.

First, distinguish two things. Poor fit is the sense that the person does not understand you, talks past you, or that you close up around them. That is real information and worth acting on. Discomfort is the sense that it was unpleasant because you spoke about difficult things. That is not the same and is not a reason to leave — in fact it is expected.

If it is poor fit, you have three options. You can simply not book the next appointment; nobody will hold it against you. You can send a short message saying you are continuing elsewhere — polite and sufficient. Or, most usefully, you can tell the therapist what did not suit you. Much can be adjusted, and even if it cannot, you will know what to look for next time.

What I advise against: attending a therapist you cannot open up to, then concluding that therapy does not work. That is like judging a whole cuisine from one dish. I have written in more detail on criteria for choosing a therapist.

A short list to take with you

If you kept one thing from all of this: a first visit is not an exam you have to do well in. It is a meeting at which two people get acquainted and work out whether they can work together.

Bring only what you already have — your situation as it is, and your uncertainty as it is. Both are welcome and both are useful material.

Sources
  1. Flückiger, C. et al. (2018). The alliance in adult psychotherapy: A meta-analytic synthesis. Psychotherapy, 55(4), 316–340. doi.org
  2. Swift, J. K. & Greenberg, R. P. (2012). Premature discontinuation in adult psychotherapy. Journal of Consulting and Clinical Psychology, 80(4), 547–559. PubMed
  3. Norcross, J. C. & Wampold, B. E. (2011). What works for whom: Tailoring psychotherapy to the person. Journal of Clinical Psychology, 67(2), 127–132. PubMed
  4. Clarkin, J. F. & Levy, K. N. (2004). The influence of client variables on psychotherapy. In: Handbook of Psychotherapy and Behavior Change. Wiley. Wiley
  5. Slovenian Umbrella Association for Psychotherapy (SKZP). Code of ethics and standards. skzp.si
Veronika Železnik

About the author

Veronika Železnik

Sem stažistka iz zakonske in družinske terapije pod supervizijo in diplomirana dramska igralka (AGRFT). Leta na odru so me naučila pozorno opazovati ljudi, izkušnja s kronično nespečnostjo pa me je pripeljala v terapijo in do odločitve, da človeka ne raziskujem skozi vloge, ampak v živem odnosu. Verjamem, da se sprememba zgodi v varnem in spoštljivem odnosu — o tem pišem tukaj. Več najdeš na strani My Approach.

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A first message can be three sentences

Who you are, roughly what brings you, and when you could come. Nothing more is needed.

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